We would like to apologise to our esteemed customers, business and banking partners and the general public, for their inability to access our M-Pesa service due to a planned upgrade of the M-Pesa system on September 21, 2013 that was scheduled to start at 00:00 hrs and end at 04:00hrs.
Whereas the upgrade was successfully implemented, the change unfortunately, triggered 8 hours of system issues which necessitated that we shut down certain aspects of the M-Pesa service.
Our technical teams worked hard to resolve these issues and were successfully able to identify and address the cause of the system failure. The enhanced M-Pesa services were fully restored by 17:30 hours the same day.
We once again apologize to our esteemed customers, business partners and the public for the inconvenience of not being able to access M-Pesa services and thank them for their continued trust and loyalty to M-Pesa in their day to day financial transactions.
Toa Maoni Yako:
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